Delivery

Delivery information at Fluid Lines.

TYPE	PRICE	SERVICE USED
Express Delivery* (Next Day Delivery)	FREE over £70 (excludes kayaks/canoes) or £3.50 flat rate	APC Overnight
Kayaks* (Within 20 Mile Radius Of Store Only)	4.5% of the overall basket price e.g. x1 kayak @ £529 -> delivery calculated at 4.5% = £23.80	Delivery By Fluid Lines Staff
Kayak Paddle (Next Day Delivery)	£10 flat rate.	TNT / FedEx Next Day Service

*The prices above are for mainland UK only.

Standard Express Delivery is sent with APC Overnight and usually arrives the next working day if the order is processed before 2pm. On rare occasions this can take longer, depending on the demand in-store and on the postal service.
All quoted delivery times are based on ‘business days’, which excludes bank holidays and weekends.
Next day APC/TNT/FedEx service is not guaranteed by the provider and is a guideline.
Orders placed after 2pm on a Friday, over a weekend or bank holiday will be sent out on the next business day.
All postage charges are non-refundable.
We endeavour to send orders within one business day, however this it not always possible and can take two business days.
If a specific timed delivery such as pre 10am or Saturday delivery is required please call us in-store on 01206 545533 and we can provide a specific quote.
Items that are ‘Back-ordered’ or ‘Pre-ordered’ will have longer delivery times. We will contact customers with delivery dates once these orders are placed. If you would like to know ETAs for back-order or pre-order products feel free to call us on 01206 545533 or contact us here.

Larger items (SUPs, windsurf boards, kiteboards, skis, snowboards) will be sent by TNT / FedEx next day service. We have found them to be the best and most reliable service.
We are now unable to send kayaks via couriers due to kayak length. We are now ONLY delivering kayaks within a 20 miles radius of the store.
Kayak delivery refers a 20 mile radius of Fluid Lines only. Please contact us to check if this is possible for your address.

We are happy to offer a price match on products that are offered by UK websites or stores.
For us to confirm a price match, we need to have a confirmation of the price from the UK shop you would like us to match (via a website link).
The product must be the same size or colour for us to price match.

If the shop places a special order for a non stock item at the customer’s request, it reserves the right to refuse returns or refunds for that item.
If bindings are mounted on a flat skis at the customer’s request, the purchase is considered final and is not eligible for return or refund.